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Delivery Charges
We will charge to deliver all goods purchased from us. Delivery charges will vary, depending on where the delivery is to be effected. Delivery charges will need to be paid for together with payment for the goods.
Delivery Dates and Delays
95 percent of goods purchased on this site are delivered nationwide by Fastway couriers within 2-3 days of you placing your order. We will contact you if a delivery is going to take longer than we would normally expect. We will endeavor to deliver goods within these time periods, but goods are subject to availability and delay in the delivery of goods is frequently in the hands of a third party and sometimes outside our control. Carriers cannot specify an exact hour of delivery. Any dates we specify for the delivery of goods are approximations only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods. Our failure to meet approximate delivery dates will not be grounds for you to cancel the sale. Some orders may be delivered in more than one drop. We will only deliver goods to the address on the order and goods will not be left without a signature. You are required to make all the necessary arrangements to take delivery of the goods whenever they are tendered for delivery. If you are not at home on the date that has been agreed and the delivery agent cannot contact you, we reserve the right to charge you for the re-delivery.
Inspection of goods
It is your responsibility to ensure that there is a responsible person at the delivery address to inspect and to sign for the goods. . We cannot accept liability for damages or errors if goods have been fitted or if you have had the goods in your possession for more than 7 (seven) days.
PLEASE ENSURE THAT YOU KEEP THE ORIGINAL PACKAGING IN CASE YOU HAVE ANY REASON TO RETURN YOUR PURCHASE (subject to our returns policy set out below).
You must notify in us writing if a product has been delivered incomplete within 7 (seven) days of your receipt thereof.
Risk
The risk in the goods shall pass to you, the customer, on arrival at the delivery address, as advised by you.
Faulty Goods
Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. If you would like to return damaged or faulty goods please ensure that you contact us prior to sending them back. This guarantee does not affect your statutory rights as a consumer.
If a product is returned as faulty, but is not deemed to be faulty by us, the product will be returned back to you. This will be done subject to an administration fee equivalent to 10% of the price of the goods along with the cost of delivery in an amount equivalent to the original delivery charge, which will be charged to your credit card account.
PLEASE NOTE THAT NOTWITHSTANDING ANYTHING WHICH IS SET OUT ABOVE, IN ORDER TO SUCCESSFULLY OBTAIN AN EXCHANGE OR REFUND FOR FAULTY GOODS THE GOODS MUST BE RETURNED COMPLETE WITH ALL ACCESSORIES IN THEIR ORIGINAL BOX AND PACKAGING.
Guarantees
All products supplied are covered by the terms and conditions of the manufacturers guarantee. No further or additional warranties or undertakings will be given by us in regard to the goods.
Non-Deliveries
We will not accept liability for goods lost in transit unless we are notified within 7(seven) days from the expected delivery date.
Refunds
Refunds will be at our discretion and will be made to the same credit card that was used for the transaction, within 30 (thirty) days of notification to you that a refund is due to you.
Returns Policy
Returns to us will be at your expense. If we, for some reason pay the costs relating to any return by you, we shall be entitled to claim a refund of any such payment from you and you shall refund any and all amounts to us on demand.
We do not accept returns unless the goods supplied by us are in their original packaging and have not been opened by you.
Notwithstanding what is set out above, we advise that all returns will be at our discretion and you will not be entitled in any way to dispute or query our discretion, once exercised by us.
Subject to what is recorded under this returns policy clause, if returns are received by us after 7 (seven) days from the date of delivery, we will not be obliged to accept the returned goods for the purpose at all.
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